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Publications

A series of case studies and research reports from the “Surveillance and Digital Control at Work” project.

Case studies

Monitoring, Streamlining and Reorganizing Work with Digital Technology. A case study on software for process mining, workflow automation, algorithmic management and AI based on rich behavioral data about workers (69 pages, Sept 2023)
Monitoring Work and Automating Task Allocation in Retail and Hospitality. A case study on software for worker monitoring and performance control in retail stores, restaurants and hotels (30 pages, June 2023)
Surveillance and Algorithmic Control in the Call Center. A case study on contact and service center software, automated management and outsourced work (52 pages, May 2023)

Data Practices and Surveillance in the World of Work, Country Analyses. Qualitative analysis based on a series of interviews with trade union representatives and academics in Italy, Poland, Sweden and the United Kingdom (by AlgorithmWatch, Fabio Chiusi. 23 pages, July 2023)